A Guide to 211

What is 211?

211 is a three digit telephone number and helpline to connect millions of Americans every year to essential health and human services, including housing assistance. 211 is an integral part of the Connecticut Coordinated Access Network system and the front door to homeless and housing services.

Why should I call 211?

If you or someone you know is in a needs assistance, calling 211 will connect you to a community resource specialist who can provide assistance by locating and referring you to a local organization that can better assist you. 211 can assist with situations involving housing, food, natural disasters, employment, health, and much more.  It is important to remember that if there is an emergency situation, 911 is still the appropriate number to contact.

How can I call 211?

Dialing 211, you will be automatically connected to a Help Menu. When prompted, press the correct numbers and you will be redirected to someone with the right tools that can assist you.

When and Where can I call 211?

211 operates 24/7 days, including holidays. All calls are confidential. 211 is available to 92.6% of Americans in almost every state.


211 can connect you to services. Click here for more information on Connecticut resources 211 can connect you with.